WHO IS MALAIKA?
MALAIKA is Al Malaika for Manufacturing Textiles S.A.E. with its seat in Cairo, Egypt. It was founded in 2004 by Margarita Andrade and Goya Gallagher (see Our Story for more details).
In 2017, Al Malaika for Manufacturing Textiles S.A.E. founded Malaika Online Store GmbH in Berlin, Germany, with a German partner for their worldwide online activities. All purchases made online are handled and shipped from Germany by Malaika Online Store GmbH.
WHERE DO YOU SHIP TO?
We ship worldwide to almost all countries. If a country is not in the list displayed at checkout please contact us at customer-service@malaika-store.com
HOW LONG DOES SHIPPING TAKE?
Please see Delivery Times and cost
HOW DO I MAKE CHANGES TO MY ORDER?
If your order has already been placed, please contact us as soon as possible via email: customer-service@malaika-store.com or by calling us at +49 (0)30 - 80 49 90 42 (Monday to Friday 9am - 5pm CET)
DO YOU PROVIDE GIFT WRAPPING?
Yes, just tick the gift-box option during checkout. For more information please see here.
CAN I PURCHASE A GIFT CARD FOR YOUR ONLINE STORE?
Yes, you can.
The Malaika online gift card is the perfect gift for any occasion and best of all, you can send it instantly!
Online gift cards are delivered by email to you. You can then send it to the recipient of your choice with a personal message. Our gift cards have no additional processing fees.
WHAT'S YOUR RETURNS POLICY?
See our Returns Policies.
CAN I ORDER BY PHONE?
Of course, feel free to call us at +49 (0)30 - 80 49 90 42 (Monday to Friday 9am - 5pm CET)
HOW LONG DO BESPOKE ITEMS TAKE TO DELIVER?
Hand embroidery requires the utmost concentration and cannot be rushed. For this reason, bespoke items take a minimum of 2 - 4 weeks work, depending on the amount of embroidery required. Because we use the highest quality materials and dedicate much attention to quality, the process can be particularly time intensive.
ARE THERE IMPERFECTIONS?
Each piece is hand embroidered by a single skilled woman, who can quickly point out her own work by the stitch. No two items are exactly the same, and this model of craftsmanship contributes to the uniqueness of MALAIKA in both its operations and product design approach. Our ability to maintain quality control is paramount nonetheless, so our business model focuses on maintaining the best standards in all of our work.
DO YOU SELL YOUR PRODUCTS IN SHOPS?
MALAIKA products are currently sold in luxury department stores and boutiques across the Middle East. We plan to open showrooms in Europe and North America in the near future. In the meantime, you can order online or contact us for bespoke requests.
